Subjects covered will include:

• Ensuring you don’t fall foul of company policy or political correctness
• Managing versus leading – what is the mix and what should we aim for
• Personal leadership styles – which style works best for you and your role
• Tasking others – effective delegation without excessive justification or explanation
• Delivering feedback – the day-to-day routine of steering your team in the right direction
• Delivering constructive criticism/discipline – maintaining dignity and motivation
• Creating loyalty, co-operation and commitment – what your team can expect of you
• Dealing with your responsibility for the team to your superiors
• Managing the quality of your team’s work versus the quantity
• Reviewing the techniques needed to retain control yet maintain a friendly, trusting work environment
• How to establish yourself as a new manager without abandoning the relationships with previous co-workers

Who will benefit from this level of training or coaching:

• Those taking on official responsibility for staff for the first time
• Those currently in a team leader position but lacking formal training or guidance
• Those experienced in small team management but struggling with some key issues