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Activity will include:
- Reviewing the key issues that underpin successful presentations.
- Acquiring practical tools and advice to ensure stress-free
preparation and delivery, together with fallback and insurance
plans to cope with unforeseen problems.
- Understanding that good presentation skills are not just
‘common sense’ – all good intentions need
organisation and planning.
- Establishing criteria against which presentation content
and delivery skills can be constantly reviewed, assessed and
enhanced.
- Identifying realistic objectives for you and your audience;
managing audience expectations.
Who will benefit from this level of training or coaching:
- Anyone whose job regularly involves formal business or technical
and who wants to ensure success every time – no matter
how experienced you are!
TELEPHONE HANDLING SKILLS
You will learn to:
- Deal with all in-coming and out-going calls objectively, rationally
and consistently.
- Confront and conquer your fears; find acceptable solutions
for both you, your manager and your company.
- Develop a number of introductory phases, questions and action-based
statements that reflect your company image and your own style/personality.
- Recognise the value of the telephone as a communication tool
and to look forward to the next call, not dread it!
- Plan your work-flow and your desk space to make telephone
interruptions less disruptive and more efficient.
Who will benefit from this level of training or coaching:
- Anyone whose job regularly involves telephone activity and
who wants to both improve their skills and enjoy their work
more.
- Those taking on a receptionist or customer service role for
the first time
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